Shipping Policy

Thank you for visiting and shopping at  WWW.ATWINS.COM.AU. The following are the terms and conditions that constitute our shipping policy.

Shipment Processing Time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates


Shipping charges for your order will be calculated and displayed at checkout if you are purchasing online.

Shipping charges are from UPS, and can be found on their website.

Depending how you purchase shipping charges may vary, we use a multitude of freight companies through our brokers for freight to insure the cheapest rate for the customer/consumer if you purchase via phone call, text or email.

Some examples are UPS, FEDEX, Australia Post, TNT, TOLL etc.


Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.


Customs, Duties and Taxes


WWW.ATWINS.COM.AU is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).




WWW.ATWINS.COM.AU is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.


Please save all packaging materials and damaged goods before filing a claim.


Returns Policy


Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Specializing in...
  • Facebook Social Icon
  • Twitter Social Icon
  • Instagram Social Icon
  • Pinterest Social Icon
  • YouTube Social  Icon
A.C.N:000 752 867
A.B.N:45 000 752 867